Privacy Policy

Radiance Oral Care
Address: Shop #3, 10 Regal Plaza, Kingston 5, Jamaica
Effective Date: 01/01/2022

Radiance Oral Care (“we”, “our”, or “us”) is committed to maintaining the privacy and protection of our patients’ personal and medical information. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data in compliance with the Data Protection Act of Jamaica, Dental Council of Jamaica regulations, and internationally recognised healthcare privacy standards such as those promoted by the General Data Protection Regulation (GDPR) where applicable.

1. Scope of This Policy

This Privacy Policy applies to all patients, website visitors, and individuals who interact with Radiance Oral Care in any capacity where personal data is collected. This includes services provided at our physical location, through our website, via telephone, messaging platforms, or email.

2. Information We Collect

We may collect and process the following categories of data:

a) Personal Identification Information

• Full Name

• Date of Birth

• Gender

• Address

• Telephone Number(s)

• Email Address

• Government-issued identification (e.g., TRN, National ID)

b) Health and Medical Data (Special Category Data)

• Dental history and treatment notes

• Medical history and allergies

• X-rays, photographs, and clinical imaging

• Medications and prescriptions

• Laboratory test results

• Emergency contact and next-of-kin details

c) Financial and Insurance Information

• Billing and payment details

• Insurance provider and plan details

• Invoices and receipts

• Authorisations for claims

d) Website and Digital Interaction Data (if applicable)

• IP address and device information

• Appointment booking and contact form submissions

• Cookies and browsing behavior (if using our online platforms)

3. How We Use Your Information

We process your data under the legal bases of consent, contractual obligation, legal requirement, or legitimate interest, for purposes including:

• Providing safe and effective dental care

• Creating and managing patient records

• Booking and confirming appointments

• Processing payments and insurance claims

• Contacting you regarding treatments, reminders, and follow-ups

• Complying with professional, legal, and ethical obligations

• Improving our clinical services and patient experience

We do not use your personal data for automated decision-making or profiling without your consent.

4. Lawful Basis for Processing

As a registered healthcare provider, we are obligated to collect and retain certain data to comply with:

• The Dental Act (Jamaica)

• The Data Protection Act (Jamaica)

• The Public Health Act

• The professional standards set by the Dental Council of Jamaica

5. Data Sharing and Third Parties

Your data is shared only when necessary, and only with:

• Licensed dental and medical professionals within our clinic

• Diagnostic laboratories and imaging providers

• Insurance companies and benefit administrators

• IT service providers (e.g., for secure data storage)

• Government agencies and regulators, where legally required

• Emergency services in cases of medical urgency

All third parties are bound by confidentiality and data protection obligations, either by law or contractual agreement.

6. Data Storage and Security

We store your data securely using both physical safeguards (locked cabinets, secure premises) and digital safeguards (password protection, encryption, firewalls, access control). We regularly review our data protection systems to ensure confidentiality, integrity, and availability of your data.

Our electronic records systems comply with local and international healthcare IT standards.

7. Retention of Data

We retain your data for a period that complies with:

• The minimum retention period required by the Dental Council of Jamaica (usually a minimum of 7–10 years after the last visit or age of majority for minors)

• Legal and insurance auditing purposes

• Our obligation to ensure continuity of care and medico-legal protection

After this period, data is securely destroyed.

8. Your Rights

As a data subject, you have the right to:

• Access a copy of your personal data

• Request correction of inaccurate or incomplete data

• Withdraw consent (where applicable)

• Request deletion of data (subject to legal and clinical obligations)

• Lodge a complaint with the Office of the Information Commissioner (Jamaica)

All requests must be made in writing and may require verification of identity.

9. Consent and Children’s Privacy

We require parental or guardian consent to process data for patients under the age of 18. All data collected from minors is handled with the same level of confidentiality and care as adult patient records.

10. Website, Cookies, and Marketing

Our website may use cookies to enhance user experience. These cookies do not collect personal data unless you voluntarily submit it through forms. You may adjust your browser settings to block or delete cookies.

We may contact you for promotional or educational purposes related to dental health only with your consent. You can opt out at any time.

11. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on our website or made available in clinic. We encourage you to review it periodically.

12. Contact Us

For questions, requests, or concerns about your personal data:

Radiance Oral Care
Shop #3, 10 Regal Plaza, Kingston 5, Jamaica
📞 1876-788-1913